Extended Support: – expert know-how as a service
The iCS - VPN is a remote access service for simple and secure networking of sites, systems or mobile devices via a VPN network.
The iRM enables rollouts of device firmware, configurations, security certificates and applications including logging.
Here you get access to our Partner Portal – become a part of our network now!
In addition to support for all INSYS icom hardware and software, our Customer Service Centre also offers Extended Support for a wide range of topics as an individual service.
In this way we support you in extended environments of your INSYS icom hardware and software solution, and supplement these with analysis and extended configuration topics. You benefit from the many years of data communication expertise of our experienced team.
Our Extended Support is available to customers with INSYS hardware or software solutions. You can take advantage of this as a call-off service in line with individual requirements and orders, with billing based on time required. We work on the basis of a fixed hourly rate and call-off services on a half-hourly basis.
Please contact us with your support request at email@example.com
Extended Support: Customers can use this service by agreement and for a fee according to the time required, for the following topics that go beyond the functions and configuration of the INSYS icom hardware and software, and relate to neighbouring environments or solutions as well as highly specialised use cases:
Standard Support: All customers receive general support for the following topics and signal strength issues.
Our Customer Service Center supports you:
Available: Monday – Friday from 8:00-12:00 and 13:00-17:00