Scope: Standard Support
You are already in the Standard Support section. Click on the button to learn more.
Technical support – your INSYS icom help center
Here you will receive competent, technical support for INSYS icom products and solutions.
For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers.
Defective device
(RMA)
Defective device (RMA)
If you would like to complain about one of our solutions or return it for other reasons, you first need a return shipping number (RMA number). Before shipping, please request this number from our Customer Service Center using the contact options listed below.
Our support team will be happy to provide you with information about the return process.
Return of old devices
(RMA)
Return of old devices (RMA)
If you would like to dispose of an electrical appliance purchased from INSYS icom GmbH correctly, you have the option of returning it to us directly.
To do this, please get in touch with your contact person in Sales via the head office to initiate the return in the same way as for returns.
Mail: info@insys-icom.de
Phone: +49 941 58692-0
Please label the transport unit clearly as an old device and remember any stored passwords or security certificates before disposing of the device. It is recommended that you block existing access to the device (e.g. on your VPN server) and reset the device to factory settings (if possible) before passing it on or disposing of it.
Scope: Extended Support
Do you require our Extended Support? Click on the button to learn more.
Important note
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.
Hotline – contact data
Our Customer Service Center supports you:
Available: Monday – Friday from 8:00-12:00 and 13:00-17:00