Technical support

Technical support – your INSYS icom help center

Here you will receive competent, technical support for INSYS icom products and solutions.

For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers. The button with a question mark “?” opens diverse help texts.

First steps:
Please narrow down your support topic.

Configuration, product setup & video tutorials

Online help,
FAQs

Downloads for software, tools & manuals

Defective device
(RMA)

Extended Support as a service

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STANDARD SUPPORT
Scope: Standard Support
You are already in the Standard Support section. Click on the button to learn more.
EXTENDED SUPPORT
Scope: Extended Support
Do you require our Extended Support? Click on the button to learn more.
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UMFANG STANDARD-SUPPORT
SCOPE: EXTENDED SUPPORT
Compare our support options
SCOPE: STANDARD SUPPORT
SCOPE: EXTENDED SUPPORT

Right up to date

The latest firmware release for icom OS is now available for download.

Important note
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.

Hotline – contact data

Our Customer Service Center supports you:

  • in your planning
  • in start-up operations
  • with malfunctions
+49 (0) 941 58692-661

Available: Monday – Friday from 8:00-12:00 and 13:00-17:00

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