Technical support – your INSYS icom help center
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The iCS - VPN is a remote access service for simple and secure networking of sites, systems or mobile devices via a VPN network.
The iRM enables rollouts of device firmware, configurations, security certificates and applications including logging.
Here you get access to our Partner Portal – become a part of our network now!
Here you will receive competent, technical support for INSYS icom products and solutions.
For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers.
If you would like to complain about one of our solutions or return it for other reasons, you first need a return shipping number (RMA number). Before shipping, please request this number from our Customer Service Center using the contact options listed below.
Our support team will be happy to provide you with information about the return process.
Important note
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.
Our Customer Service Center supports you:
Available: Monday – Friday from 8:00-12:00 and 13:00-17:00