Technical support – your INSYS icom help center
The iCS - VPN is a remote access service for simple and secure networking of sites, systems or mobile devices via a VPN network.
The iRM enables rollouts of device firmware, configurations, security certificates and applications including logging.
Here you get access to our Partner Portal – become a part of our network now!
Here you will receive competent, technical support for INSYS icom products and solutions.
For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers. The button with a question mark “?” opens diverse help texts.
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.
Our Customer Service Center supports you:
Available: Monday – Friday from 8:00-12:00 and 13:00-17:00