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3G network shutdown: In 6 steps, we show you how to prepare your plant for the future!

Are you dependent on accessing your machines fast and have data transmitted reliably? Then don’t takes risks with the upcoming 3G network shutdown and act now! Learn in our free mailing series, how the switch-off might not only be a risk, but also a great opportunity for improved efficiency and cost saving.

Technical support

Technical support – your INSYS icom help center

Here you will receive competent, technical support for INSYS icom products and solutions.

For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers. The button with a question mark “?” opens diverse help texts.

First steps:
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Configuration, product setup & video tutorials

Online help,
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Defective device
(RMA)

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STANDARD SUPPORT

Scope: Standard Support

You are already in the Standard Support section. Click on the button to learn more.

EXTENDED SUPPORT

Scope: Extended Support

Do you require our Extended Support? Click on the button to learn more.

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UMFANG STANDARD-SUPPORT

SCOPE: EXTENDED SUPPORT

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SCOPE: STANDARD SUPPORT

SCOPE: EXTENDED SUPPORT

Right up to date

The latest firmware release for icom OS is now available for download.

To the download

Important note
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.

Hotline – contact data

Our Customer Service Center supports you:

in your planning

in start-up operations

with malfunctions

+49 (0) 941 58692-661

support@insys-icom.de

Available: Monday – Friday from 8:00-12:00 and 13:00-17:00

+49 941 58692-444

info@insys-icom.de

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