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Technical support

Technical support – your INSYS icom help center

Here you will receive competent, technical support for INSYS icom products and solutions.

For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers. The button with a question mark “?” opens diverse help texts.

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EXTENDED SUPPORT

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UMFANG STANDARD-SUPPORT

SCOPE: EXTENDED SUPPORT

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SCOPE: STANDARD SUPPORT

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Right up to date

The latest firmware release for icom OS is now available for download.

To the download

Important note
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.

Hotline – contact data

Our Customer Service Center supports you:

in your planning

in start-up operations

with malfunctions

+49 (0) 941 58692-661

support@insys-icom.de

Available: Monday – Friday from 8:00-12:00 and 13:00-17:00

+49 941 58692-444

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