Scope: Standard Support
You are already in the Standard Support section. Click on the button to learn more.
Technical support – your INSYS icom help center
Here you will receive competent, technical support for INSYS icom products and solutions.
For installation and setup questions, please check our installation instructions (Quick Installation Guide) as well as the inline help in the web interface of the routers. The button with a question mark “?” opens diverse help texts.
Scope: Extended Support
Do you require our Extended Support? Click on the button to learn more.
Important note
The MD5 hash function for OpenVPN certificates is no longer supported. From icom OS version 3.7 onwards, the function is no longer available due to generally known security vulnerabilities. Please read the relevant release notes for further information.
Hotline – contact data
Our Customer Service Center supports you:
Available: Monday – Friday from 8:00-12:00 and 13:00-17:00