icom Connectivity Suite – VPN for remote maintenance
Reliable remote access VPN for industrial applications
The icom Connectivity Suite – VPN is a cloud-based solution that securely connects industrial machines and networks. In combination with an industrial router, it enables reliable remote access for remote maintenance VPN, software updates and data collection. This allows companies to maintain full control and visibility of their entire operations anytime and anywhere.
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Benefits
Remote maintenance VPN
Variants
Test & buy
Examples from industry
References
Security
FAQ
Key benefits of the icom Connectivity Suite – VPN
Enhance service quality
and satisfaction
Pre-configured remote access to globally distributed equipment via a central portal speeds up deployment and significantly reduces on-site interventions.
Boost collaboration
and productivity
Always-on connectivity with unlimited usage fosters greater teamwork for faster remote maintenance VPN, reducing downtime and operating costs.
Future-proof your
connected assets
Leverage reliable remote access to in-service, industrial assets to deliver new and innovative solutions that create new opportunities with existing customers.
Added values
Easy commissioning
Automated network configuration enables immediate deployment of the solution, even without dedicated IT resources.
Secure data processing
End-to-end encryption and ISO 27001-certified data centres ensure the protection of sensitive data and assets.
Global availability
Reliable operation for international applications, including compliant access to devices in China.
Scalability and flexibility
Individual machines or entire networks can be easily connected – ideal for growing industrial fleets.
Constant connectivity
Ensuring continuous network connections to keep critical devices available for emergency access, remote control and seamless integration of other systems.
Remote maintenance VPN
Location-independent problem solving and rapid response to interruptions or emergencies; e.g. by updating PLC firmware or installing patches.
Data collection and analysis
Continuous data collection and real-time access for performance monitoring, predictive maintenance and compliance documentation.
Cost transparency
Unlimited data traffic and predictable subscription models with two permanently free licences ensure full cost control.
How remote maintenance VPN works
Step 1: Bring devices online
The devices can be connected to the internet via LAN or LTE. Once the connection has been established, the icom Connectivity Suite – VPN ensures a secure VPN connection without the need for complex network configuration.
Step 2: Log in to the VPN portal
In the VPN portal, devices can be managed, connections monitored and access controlled. All functions are available centrally in a user-friendly dashboard.
Step 3: Quick device setup
The one-time local setup can be done either with the Quick Start Wizard or with standard OpenVPN files for third-party devices. A connection can be established within a few minutes.
Step 4: Secure access options with industrial security VPN
Flexible access options with either full network access or restricted connections to selected devices offer increased security – ideal for field technicians and remote management.
Step 5: Stable machine-to-machine networking
The icom Connectivity Suite – VPN ensures continuous communication between devices – with dynamic routing and monitoring for permanently connected operations.
Step 6: Easy network expansion
Additional devices can be easily added, or the network can be expanded as the company grows. The icom Connectivity Suite – VPN offers integrated scalability that can be implemented at any time without any problems.
Variants
Cloud
Enterprise
On-premises
Test & Buy
How to buy:
1
Register and add devices.
2
Try it out for free with trial or free licences.
3
Purchase additional licences directly in the portal.
4
Contact us for offers and further information.
Examples from industry
The icom Connectivity Suite – VPN can be used in all industries and applications where monitoring, remote maintenance via VPN and remote control are relevant. The following examples illustrate typical situations and how the icom Connectivity Suite – VPN can help improve them:
Mechanical engineering: e.g. design and manufacturing, process technologies…
Industry challenges
Key benefits offered by the icom Connectivity Suite – VPN
Utilities: e.g. energy, water, wastewater..
Industry challenges
Key benefits offered by the icom Connectivity Suite – VPN
Integrators and service providers, e.g. electricians or installers
Industry challenges
Key benefits offered by the icom Connectivity Suite – VPN
Security in the portal
icom Connectivity Suite – Frequently asked questions
Why is a VPN solution such as the icom Connectivity Suite – VPN necessary?
The icom Connectivity Suite – VPN enables targeted access to a machine network using the public internet without exposing private network communications.
Machines connected to the internet via a mobile network usually have no directly accessible IP address. Expensive SIM card plans may feature a fixed, though exposed, public IP address. Without a fixed, public IP address, the icom Connectivity Suite – VPN may be used to establish a permanent, cellular connection to the machine network.The solution uses an ‘outbound-only’ approach to keep the machines reliably accessible even with SIM cards that offer only private and/or dynamic IP addresses.
In scenarios involving multiple parties, the solution enables precise access control. Administrators control access to individual devices specifically by IP address, port and protocol, so that each party can only access the network devices authorised for them.
Are remote access and remote maintenance VPN secure?
Yes, the icom Connectivity Suite – VPN is designed as an industrial security VPN, meeting the highest security standards and trusted by industrial customers worldwide since 2012. Security is a central component of the solution.
Our global infrastructure is hosted in secure, high-availability data centres, and our team works continuously to stay one step ahead of ever-evolving cyber threats. Further information about our security measures and infrastructure can be found here.
Which devices are compatible with the icom Connectivity Suite – VPN?
All devices that are compatible with a supported version of the OpenVPN application can be connected. These include:
- All models of INSYS routers and gateways with a compatible operating system version
- Third-party devices such as PCs, laptops or tablets with Windows, macOS or Linux operating systems
- Industrial devices, provided they use a supported OpenVPN application – for example, PLCs from various manufacturers, as described in the PLC remote access guide
How do I access a device from my PC?
With the icom Connectivity Suite – VPN, accessing industrial devices is easy and secure. There are two options available:
- Via web proxy (quick and easy)
- If the device is online and the web proxy is active, open the web proxy URL in any browser.
- You may be asked to enter your user name and password.
- Via IP address using VPN (full access)
- Install the OpenVPN client on your PC (macOS, Windows or Linux).
- Start the client and establish a connection to the icom Connectivity Suite – VPN.
- Enter the IP address of the device directly in your browser.
Both versions are compatible with standard desktop and laptop systems and enable smooth access via current browsers and OpenVPN clients.
How do I order new licences?
Log in to the icom Connectivity Suite – VPN portal and open the ‘Licences’ section in the left-hand menu. Use the ‘Order licences’ button at the top right to purchase new licences or renew existing ones, provided that automatic renewal is not active. Alternatively, you can contact an INSYS icom sales representative directly via our sales page.
Where can I find out about the latest enhancements?
The current release notes for icom Connectivity Suite – VPN are available here. Register with your email address to receive automatic updates.
icom Connectivity Suite – VPN as part of a complete digitalisation solution
Our routers, services and applications complement each other perfectly, forming a tailored solution for your specific requirements.
Device Management
Centralised device and
configuration management for routers
