Discover our innovative Plug & Play remote maintenance solution, which gives you seamless access to your customers’ systems around the globe while maximising efficiency and IT security. Find out how our remote maintenance solutions can help you optimise your operating processes, save costs and make global service calls more efficient.
Efficient and secure remote maintenance of machines
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Industrial router & VPN service
for networking, monitoring and remote maintenance
Highlights
- Safe
- Reliable
- Durable
Remote maintenance of machines – simple, secure, cost-efficient
Ensure smooth operation for your customers
through plug & play remote maintenance:
Seamless integration: Our compatibility with various control systems
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Network segmentation in the machine and production network
Our solution optimises security and reliability for you and your customers
Monitoring of IT and OT
Everything in view at all times for greater efficiency
Device2Cloud
Machine data in the cloud with the INSYS icom solution
MES / ERP
Machine data in the local IT location
Free whitepaper:
„Secure introduction of VPN-based remote maintenance:
How INSYS icom supports machine manufacturers
with the Cyber Resilience Act“
» Secure introduction of VPN-based remote maintenance: How INSYS icom supports machine manufacturers with the Cyber Resilience Act «
Contents
- Secure remote maintenance in an increasingly networked industry
- Cyber Resilience Act
- Future viability through secure connectivity
- Increasing requirements due to regulations and their implementation
- Effects of the CRA for machine manufacturers
- Practical measures and investments in cyber security
- Secure solutions for CRA compliance
- Increased network security with icom OS
- Secure remote access with icom Connectivity Suite (iCS)
- Centralised device management with icom Router Management (iRM)
- Cyber Resilience Act – an opportunity for secure machine connectivity and new remote maintenance solutions
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Solution portfolio for remote machine maintenance
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Your added value with INSYS icom
Subnets
Segmentation of the system networks into several sub-networks for increased IT security.
For experts and beginners
Modern user interface, ease of use, guided quick start wizard
Stateful firewall
Finely adjustable stateful firewall.
Worldwide remote maintenance access
Scalable VPN service for maximum security. Legally compliant solution to China. Granular access and rights management.
Web proxy function
Access to web interface e.g. of video cameras without VPN client from smartphone, tablet and browser.
Analyse & Debugging tools
Tools for analysing the network: ping/icmp, tcpdump, traceroute, …
Interfaces
In addition to Ethernet, analogue and digital IOs as well as serial interfaces (e.g. Modbus) are available.
Container Runtime
Installation of own software applications and scripts. Router as mini IPC in the machine.
All products and services are also regularly tested by an independent organisation. You can find out morehere.
Success components for a smart and secure remote maintenance solution
Networking, data transmission and operational reliability thanks to integrated solutions from INSYS icom
FAQ Remote maintenance of machines:
How does the remote access solution from INSYS icom work?
Routers from INSYS icom can be installed in a machine’s control cabinet and connected to automation components such as PLCs and HMIs via Ethernet or serial interfaces. The routers then connect to the internet via an Ethernet, WLAN or mobile network to establish a secure, outgoing VPN connection to the icom Connectivity Suite – INSYS icom’s VPN and remote access solution. The icom Connectivity Suite acts as a secure ‘switching’ platform that provides the encrypted VPN tunnel between the user and the machine connected to the INSYS icom router (gateway). Application data is transmitted exclusively in encrypted form and is not cached.
What makes INSYS icom’s solution secure and trustworthy?
INSYS icom’s routers, VPN and remote access solutions are based on decades of expertise in industrial communication applications. They are continuously developed in accordance with strict security principles (security by design). At the core of these principles is the use of internationally recognised standards and the avoidance of proprietary technologies in our products.
Security is not only tested internally: independent penetration tests and external security audits ensure that current threats are taken into account and vulnerabilities are identified at an early stage. Our development is certified according to IEC 62443, and our software solutions are operated in ISO 27001-certified data centres. With a hardened router operating system (icom OS), development and production in Germany, and a consistent update policy, the result is a consistently trustworthy solution that is also used in critical infrastructures.