3G network shutdown: In 6 steps, we show you how to prepare your plant for the future!

Are you dependent on accessing your machines fast and have data transmitted reliably? Then don’t takes risks with the upcoming 3G network shutdown and act now! Learn in our free mailing series, how the switch-off might not only be a risk, but also a great opportunity for improved efficiency and cost saving.

Technical support

Technical support – defective device (RMA)

Please narrow down your support topic.

Configuration, product setup & video tutorials

Online help,

Downloads for software, tools & manuals

Defective device

Defective device (RMA)

Defective device (RMA)

If you would like to complain about one of our solutions or return it for other reasons, you first need a return shipping number (RMA number). Before shipping, please request this number from our Customer Service Center using the contact options listed below.

Our support team will be happy to provide you with information about the return process.

Hotline – contact data

Our Customer Service Center supports you:

  • in your planning
  • in start-up operations
  • with malfunctions
+49 (0) 941 58692-661

Available: Monday – Friday from 8:00-12:00 and 13:00-17:00