Technical support – configuration and product setup
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Defective device
(RMA)
Defective device (RMA)
If you would like to complain about one of our solutions or return it for other reasons, you first need a return shipping number (RMA number). Before shipping, please request this number from our Customer Service Center using the contact options listed below.
Our support team will be happy to provide you with information about the return process.
Return of old devices
(RMA)
Return of old devices (RMA)
If you would like to dispose of an electrical appliance purchased from INSYS icom GmbH correctly, you have the option of returning it to us directly.
To do this, please get in touch with your contact person in Sales via the head office to initiate the return in the same way as for returns.
Mail: info@insys-icom.de
Phone: +49 941 58692-0
Please label the transport unit clearly as an old device and remember any stored passwords or security certificates before disposing of the device. It is recommended that you block existing access to the device (e.g. on your VPN server) and reset the device to factory settings (if possible) before passing it on or disposing of it.
Configuration & product setup
The following additional content is available for the setup and configuration of INSYS hardware and software:
Hotline – contact data
Our Customer Service Center supports you:
Available: Monday – Friday from 8:00-12:00 and 13:00-17:00