Quality at INSYS icom
Premium products for industry
INSYS icom has been delivering industrial quality that meets the demanding expectations of our customers for over 30 years. To this end, we clearly define our values as the basis for every product and always take a holistic view of our solutions – from well thought-out development to long-term operation.
Focus on the customer: our value proposition
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„Since we have been using the solutions from INSYS icom, our technicians have had more time for their actual work.’ For me, this feedback from a customer in the solar industry best expresses what is important to us as a manufacturer: we develop components and solutions for industrial applications that you no longer have to worry about after commissioning because they fit easily into a larger whole and simply do their job for many years.“ Focus on operating costs: quality that pays off
When making investment decisions, the acquisition costs often take centre stage. However, as industrial routers are usually integrated into a company’s own products or infrastructure for long-term use, the total cost of ownership is the decisive factor when choosing a manufacturer.
Profitable investment in quality and IT security
Cheaper is always possible. But in industrial applications, compromising on quality and IT security costs money. Risky operation and unplanned downtime are the real cost drivers, as they tie up skilled labour and disrupt operations. The result is frustrated companies and their customers.
Long-term and safe use
INSYS icom solutions are particularly geared towards the industrial environment and demonstrate high-quality communication technology with low operating costs. On average, the acquisition costs account for only 20-30% of the total costs of operating the device and security risks are significantly reduced.
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„Developing particularly high-quality products for industry was my aim from the very beginning. Companies that expect professional communication technology deserve consistently high quality. That's why our credo is: only what we would use ourselves without compromise is good enough for our customers.“ What sets us apart: quality across the board
Holistic product development
All products are developed and fully tested at our company headquarters in Regensburg – electronics, firmware and cloud solutions come from a single mould, so that the applications are ideally intermeshed with each other. Production is carried out by certified manufacturing partners entirely in Europe using state-of-the-art methods and equipment. Leading system stability, functionality and IT security are the results of this holistic development.
Quality management certified according to ISO 9001:2015
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Excellent quality hardware for professional use
The carefully considered design of our high-quality assemblies ensures a long service life. To withstand particularly high temperature ranges, we even deliberately oversize components that are subject to high stress. The mechanical design is just as robust with independently tested vibration and shock resistance in accordance with the ‘PLC standard’ EN IEC 61131. In terms of EMC emissions in accordance with EN 55032, we fulfil the stricter limit values for residential areas in addition to the industrial requirements. Finally, each individual device is subjected to an in-depth output test using test technology developed in-house.
A product life of 10 years under industrial conditions is our claim
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IT security at critical infrastructure level
We focus on high IT security right from the development stage of our products. The development process is certified in accordance with IEC 62443-4-1, and we constantly put ourselves to the test with regular penetration tests from external providers. We share the results and updated security advisories transparently on our website. An average of twelve free firmware updates per year ensure that our products are always up to date.
The MRX3 LTE has an IT security certificate from the German Federal Office for Information Security
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MRX3 LTE with icom OS V6.1, Hardwarerevision: 1.1
Free support from network professionals
The INSYS icom Customer Service Centre is staffed exclusively by network experts with many years of experience in the industry. A practical knowledge base written by them provides help for self-help. Anyone who needs telephone support receives it in English and German. For the team, the customer is not just any number, but the focus is on the individual situation.
Personal support instead of an anonymous call centre
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Proven quality: satisfied customers and partners
„The INSYS icom products are perfectly adapted to our application for smart gas grids and operate on-site with a high level of reliability. We are delighted to be working with the highly experienced team of INSYS icom.“
„Via our global data information network we are in contact with every ONI installation. The INSYS icom systems provide us with the necessary flexibility, and ensure that our industrial applications have the required availability and quality at all times.“
„Today, environmental data is monitored in real time using defined threshold values. Thanks to INSYS icom gateways with convenient configuration options that can be integrated quickly, our measuring solutions learn to communicate data via radio technologies. The energy requirements of the gateways are low enough to ensure continuous operation using a solar panel.“
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