Remote service for machines, plants and devices

Commissioning service, remote maintenance and failure reporting

The highest possible added value for the customers of INSYS icom results from the INSYS Smart IoT Ecosystem. In this flexible ecosystem, a customer-specific Device App in the router, the INSYS Smart Device, can communicate with the customer application via the appropriate Application Connectors.

Added value

  • Secure connections with only a few clicks

  • Quick commissioning via remote support

  • Increased productivity due to less downtime

  • Automated updates for INSYS routers

M2M and teleservice increase productivity – not only for machine tools and machining centers. The added value of teleservice for commissioning and remote maintenance in case of failures pays off since helpdesk technicians can access the PLC and other devices in the machine from remote as if they would be at the site.

TODAY, individual connections are used for REMOTE MAINTENANCE between machine supplier and operator.

Connection establishment is customer-specific:
– by the operator at the machine
– by the PLC in the machine
– by an expert of the machine manufacturer

Modem connections are being replaced by IP connections with encrypted VPN connections. Configuration and management of the VPN certificates is quick and easy with the INSYS Smart Devices and the icom Connectivity Suite – VPN of INSYS icom.


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